Agent tools / Customer support

Salesforce Agentforce

Salesforce's AI agents for service, sales and marketing that answer customers, take actions in your Salesforce data and hand off to your team.

Supervision needed
Medium Agents act on live customer records, so you set the topics and actions they are allowed to take and review handoffs and answers as you widen what they handle.
Where it tends to fail
Works best if your business already runs on Salesforce. Pay-per-action credits can be hard to predict until you see real volume.
Pricing
Free starter through Salesforce Foundations. Flex Credits at $500 per 100,000 credits, billed per action. Pricing page (Checked Oct 26, 2026)
Website
https://www.salesforce.com/agentforce/

The supervision level and failure notes are our editorial judgment from how these tools are built and used, not test results or ratings. Your setup may differ.

Other customer support tools

  • Intercom Fin

    AI support agent that answers customer chats and emails from your help content.

    Customer support Low supervision No public price Usage-based Text/chat Free trial

    Updated Oct 14, 2026

  • Dialpad AI Agents

    Voice and digital AI agents inside Dialpad's phone and contact center platform. Agents handle actions like scheduling, routing, and order lookup and hand off to human agents.

    Customer support Medium supervision No public price Usage-based Voice and text

    Updated Oct 14, 2026

  • Avoca

    AI call handling for service businesses such as HVAC and plumbing: answers calls, books jobs and supports CSRs.

    Customer support Medium supervision No public price Custom/quote Voice

    Updated Oct 14, 2026

  • Podium

    Lead management and messaging platform for local businesses with an AI employee that replies to leads, schedules and handles customer conversations.

    Customer support Medium supervision No public price Custom/quote Voice and text

    Updated Oct 14, 2026

  • Tidio Lyro

    AI chat agent inside Tidio that answers website and inbox questions from your support content and hands off to a person.

    The 7-day free trial covers all plans and does not need a credit card. Source, checked Oct 17, 2026

    Customer support Medium supervision Free plan available Freemium Text/chat Free trial

    Updated Oct 17, 2026

  • Chatbase

    No-code AI agent trained on your own content that answers customers on your website chat, WhatsApp, email, Slack and other channels, with a voice option on higher plans.

    Chatbase's pricing page lists the Hobby plan at $40 per month, or $32 per month billed yearly, with 700 message credits a month and a 7-day trial. Source, checked Oct 28, 2026

    Customer support Medium supervision From $32/mo Subscription Voice and text Free trial

    Updated Oct 28, 2026