Agent tools / Customer support

Gorgias AI Agent

Ecommerce helpdesk with an AI Agent add-on that answers and resolves customer support tickets, such as order status and return questions, inside the Gorgias inbox.

Supervision needed
Medium You set the AI Agent's knowledge, tone and which ticket types it may close, and you should review its replies until you trust them.
Where it tends to fail
It answers from your store data and help content, so gaps or outdated policies lead to wrong replies. Each automated interaction past the plan limit is billed, so a busy month can raise the bill.
Pricing
Starter helpdesk $10/month (50 tickets). With the AI Agent add-on, Starter is $40/month for 50 tickets and 30 automated interactions, then $1.50 per extra automated interaction. Higher tiers listed on the pricing page. Pricing page (Checked Oct 30, 2026)
Website
https://www.gorgias.com/

The supervision level and failure notes are our editorial judgment from how these tools are built and used, not test results or ratings. Your setup may differ.

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